Cryptic Gives out Champions Points Over XP Boost error

Cryptic sent over an email because I have a Champions Online account and recently took them up on the offer to get a free XP Booster. They stated that there were some errors with the way that the XP was applied and that it only affect a small percentage of players. But in a gesture of good faith, they gave everyone who purchased the XP Boost some free Champions points to buy whatever they like in the C-Store.

How rare that sort of action is for a company, even though the goods are virtual and don’t really cost them anything to give out, it’s nice to see Cryptic and Atari taking care of their customers. It throws into stark contrast recent actions by some other large publishers who simply appear to not care at all about customer loyalty and satisfaction unless there is much ado, and negative press coverage, of their actions.

As you are a Champions Online player who purchased an XP Boost from our C-Store, we wanted to let you know about a minor issue we discovered related to XP Boosts. A small percentage of users may have had their bonuses applied incorrectly.

We identified and immediately fixed the issue, of course, but we also want to ensure all our players who purchased the XP Boost, regardless of whether they were a part of the small percentage of users who encountered the problem, were well taken care of. So, we’ve credited your Champions Online account with additional Champions Online Points!

Even though the issue with XP Boosts was minor and does not appear to have impacted many customers at all, whether you experienced an issue with your XP Boost or not, we’re committed to doing all we can to take better care of you.

Well done Cryptic, you have my continued support. You are superheroes of the industry.