Snakebyte has gone a step further in support of its controllers on the Playstation 3 by guaranteeing customers that its products will remain compatible or they will replace them. We reported this last week but these are further details.
Firmware update 3.50 for the PlayStation 3 disabled all third-party controllers and peripherals. As a result, snakebyte is now offering a compatibility guarantee for all snakebyte products, which goes further then the legal warranty.
In the event that a snakebyte product can no longer be used because of a service or firmware update, affected customers can rely on the snakebyte compatibility guarantee:
- If the snakebyte product can be updated (via USB, for example), customers will receive new firmware to install.
- If the product cannot be updated at home, customers can send it to the snakebyte support center, which will send back either an updated controller or a new, compatible device for free.
"We are pleased to offer our customers additional security. They know that our products are prepared even for unforeseeable events - and they can count on us for support. We don’t want to leave our customers out in the rain after an unexpected firmware update and therefore we now offer a compatibility guarantee for all of our high-quality products," said Mike Steup, managing director of snakebyte. www.snakebyte-europe.com www.snakebyte-usa.com
Well done.
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