What does the company look for in a game when it is submitted?

We’d love to take on as many games as possible, especially indie games or games from niche developers, so we don’t really say no to a game just because we think it’s too small or to niche. the major thing for us is that it’s a solid production and that we can guarantee for the gamers who buy the game that it’s completed and no major bugs and that it fulfill the requirements and specifications set up.

Are content ratings a factor in the decision? Will a game for 17+ have a harder time getting approved?

As long as the content is not directly pornographic, racist or discriminating we’re quite open to selling most games out there even if it’s a 17+ game. The important thing is to be clear about it in the product description. No one should be surprised by the content after buying a game at GamersGate.

What kind of interaction is there between the service and the developer? Are suggestions made on how to improve the game’s sales or how to improve the game so that it sells better?

Well, we test the game and if we see there are too many bugs in it we tell the developer to fix that. Content-wise we don’t tell them what to add or cut. On the price points though we may have suggestions and recommendations as well as special promotions and how to sell the game.

What other support is provided for the developers?

In some cases we help the developers with DRM and as mentioned above testing the game. We also have a great community feature at GamersGate called GameTutor where gamers can ask questions about specific games for different developers and such inquiry is picked up by another member in the community and if he solves the matter he get a blue coin reward he/she can use to buy more games. As such we can help the developers with no support department.